Company Profile

Company Overview

Serco Inc. provides professional, technology and management services focused primarily on the federal government, including every branch of the military, key civilian agencies and the intelligence community. Services include consulting, engineering, IT, human capital management, learning and knowledge management, military personnel and defense readiness services, business process outsourcing, logistics and engineering and transportation support. We have approximately 10,000 employees in 100-plus locations throughout 45 states, five Canadian provinces and 14 countries. We are ranked in the Top 35 of the largest federal prime contractors by Washington Technology and are ISO 9001:2008 certified with CMMI Level 3 capabilities.

Product and Services

Pressure ulcers are a significant cause of morbidity and mortality among hospitalized, institutionalized, and mobility-compromised Veterans, and the prevalence of pressure ulcers has been an ongoing challenge for the U.S. Department of Veterans Affairs (VA). With the VA currently serving World War II- through Post-911-era Veterans with Service-, age-, and illness-related physical and cognitive limitations, the VA sought an innovative solution to educate and support the full spectrum of Veterans at risk of developing pressure ulcers. Serco designed and developed the VA Pressure Ulcer Resource (VAPUR) as hybrid Mobile Application (App) providing “just-in-time” education and performance support for Veterans and their Caregivers.

In addition to educational content structured as frequently asked questions with graphics and videos, the App allows Veterans to track a pressure ulcers condition using a simply worded form with visual references. This “Journal Entry” capability enhances the VA’s ability to communicate with and monitor Veterans who live too far from specialized wound care facilities to get regular pressure ulcer care. The App supports Veterans with cognitive limitations by automating functions like setting reminders for daily tasks, dialing help and locating resources, and communicating with medical providers. Usability heuristics and industry-wide standards were focal points in the design and the App optimizes accessibility features in current operating systems and fully complies with all Section 508 requirements.

Because standard App interfaces and traditional educational approaches were insufficient for the diverse target audience, Serco’s human-computer interface design made special considerations for users with physical and cognitive limitation in a mobile architecture that could be reused for other Apps, particularly for conditions like COPD, heart disease, and diabetes. The VA deployed Serco’s VAPUR App successfully to Google Play and the App Store in April 2017.